Return Policy
30-Day Return Policy
You have 30 days after receiving your item to request a return.
Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected].
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected].
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Include photos of the damaged item in your initial request to ensure the fastest resolution.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on discounted items or gift cards.
Restocking Fees
A 15% restocking fee may apply to select product categories, including hard drives (HD), motherboards (MB), graphics cards (VGA), projectors, and televisions (TV) if items are returned in opened condition. New and unopened returns will not be subject to a restocking fee. Products that are received by the customer in damaged or defective condition will not be subject to a restocking fee.
Please note
Marketplace Sellers may have additional return terms and conditions. For complete details, please visit the individual seller's profile.
For product specific return policies, refer to the Warranty & Returns tab on the product page.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at [email protected].